You can also try logging out and logging back in again. (Click reload or refresh on your browser). I did not receive my tokens that I just purchased. If you believe that your tokens were charged in error, please contact us with as many specific details as possible and we will help you.
The link to the My Account page is located in your Personal Menu in the top-right corner of the website. 1.7 I did not get my verification e-mail.Īnswers to common questions I am missing tokens from my account.Īll token transactions are accounted for in your My Account page.1.5 I am having technical difficulties.1.2 I did not receive my tokens that I just purchased.1.1 I am missing tokens from my account.Otherwise, our office support solve all of your questions. guarantee 100% satisfaction with our services. One of our support members will be able to assist you with any queries you may have. We guarantee 100% satisfaction with our services. Additionally to this, our entire system is monitored 24 hours a day, 365 days a year to provide you with 99.99% uptime, stability and security. Every time you upload a file, a backup copy of it is created on a different hard drive. We deeply care about the security of your files. Will my information be well protected?Ī.Yes. Q.I plan to store valued file on your server.All payments are processed via an SSL connection and our online payment provider is fully PCI DDS Level 1 compliant which guarantees you that your payment information is safe. Q.Is it safe to purchase a Premium subscription?Ī.You can however easily unsubscribe from auto renewal on your Rapidgator profile page. This allows you to enjoy our Premium service without having to worry about the subscription expiring. This means that your account will be charged again 24 hours before your premium is expired and that your Premium subscription will be extended for another period which you have selected. When you buy Premium subscription, you sign up for auto renewal by default.
Q.What is a subscription and what is it for?Ī.A Premium subscription allows you to enjoy additional benefits to the free service that Rapidgator offers.
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